This policy applies to purchases made on www.beautygarage.com and delivered within India. Orders placed on other marketplaces or third-party sellers are governed by their respective policies.

1) Order Cancellation

A. Cancellation before shipment

If your order (or any item in it) hasn’t been shipped yet, you can cancel it through any of the options below:

• Via “My Orders”
  
• Go to Account → Orders → Order Details
  
• Click Cancel Item → select item(s) → choose a reason → Confirm
  
• You’ll see the item(s) marked “Cancelled” and we’ll start your refund.
  
• Via Help & Support
  
• Go to Help & Support / Contact Us on the site → Submit a Request
  
• Share your Order ID and request to cancel.
  
• Via Email / Call / WhatsApp
  
• Email: help@beautygarage.com
  
• Phone/WhatsApp: +91-9987217646 (Mon–Sat, 10:30 AM–7:00 PM IST)

Refund timeline (pre-shipment): We initiate refunds within 24–48 business hours of receiving your cancellation request.

COD note: For pre-shipment cancellations, no cash was collected, so COD “refund” isn’t applicable.

B. Cancellation after shipment

If your order has already shipped, please refuse delivery or place a return request once delivered (see “Returns & Replacements” below). Refunds are processed after the product reaches us and clears quality checks.

2) Discounts, Coupons & Loyalty

• Coupons/discount codes are for one-time use. If you cancel an order where a coupon was applied, the coupon may be considered used and not reissued unless stated otherwise on the promotion.
  
• If you redeemed loyalty points, we’ll credit them back upon successful cancellation/return.

3) Returns, Replacements & Refunds

A. Easy 15-day window

You can raise a return or exchange request within 24 hours of delivery. Partial returns are allowed (you may return one or more items from an order).

How to start a return/exchange:

Step 1 — Initiate

• Account → Orders → Have a Concern → choose reason and submit, or
  
• Help & Support → Submit a Request, or
  
• Email help@beautygarage.com with your Order ID, issue, and clear photos of the product/outer box/invoice (especially for damage/defect/wrong item).

Step 2 — Pick-up & QC

• We will arrange a reverse pick-up (where serviceable). If reverse pick-up isn’t available for your pincode, we may ask you to self-ship to our warehouse and share the courier receipt; reasonable courier charges will be reimbursed after verification.
  
• Refunds/replacements are initiated after the item reaches us and passes quality check (QC). Items must be in original condition with outer box, seals, labels, barcodes, freebies, and accessories intact.

Replacement depends on stock availability. If a replacement isn’t available, we’ll process a full refund for the eligible item.

B. Non-returnable / Non-exchangeable items

Returns will not be accepted if:

• The product is used, opened, or altered, or packaging/seal is missing/damaged (except for verified cases of damage/defect on arrival).
  
• Serial number/warranty seal (where applicable) is tampered.
  
• Personal care appliances/tools (e.g., electric combs, heating caps, massagers) are used-for hygiene/safety reasons; these aren’t returnable once used; warranty/service terms apply as per product leaflet.
  
• Customized / made-to-order kits, or free products/samples.
  
• Return request is raised after 15 days of delivery.

During special promotions/mega sales, additional return/exchange rules may apply (as displayed on the offer page/banner).

C. Damaged, defective, or wrong item received

Our parcels undergo strict QC before dispatch. If you still receive a damaged/defective or wrong item, raise a request within 2 days of delivery (earlier is better-ideally within 48 hours for transit damage claims), and share:

• Order ID,
  
• Clear photos/videos of the outer box, inner packaging, product(s), and invoice.
  

Follow the same Step 1 / Step 2 process above. Once verified and received back in original packaging, we’ll replace the item or refund in full if a replacement isn’t available.

D. Free gifts & bundles

• If your order included a free gift, it is part of the original order and must be returned with the main item.
  
• If the free gift isn’t returned, the refund may be adjusted by the MRP of the missing item.

E. Partial returns

Yes, you can return individual items from a multi-item order. Each returned product must be complete with all components, inserts, and any complimentary items received with it.

4) Refund Methods & Timelines

• Prepaid orders (cards/UPI/net-banking): Refunds are initiated to the original payment method within 24–48 business hours after the returned item passes QC. Your bank may take up to 5 business days to reflect the credit.
  
• COD returns: We’ll issue a bank transfer/UPI to the customer’s provided details within 24–48 business hours after QC. It can take up to 5 business days to reflect in your account.
  
• Wallet/store-credit: We do not issue wallet refunds by default. (If we run store-credit promotions, the specific terms on that promotion will apply.)

You’ll receive email/SMS updates at each step (request logged, pick-up scheduled, item received, QC passed, refund/replacement initiated).

5) Important Notes

• Returns are accepted only for orders placed on www.beautygarage.com.
  
• Beauty Garage reserves the right to refuse or reverse a return/refund if the product fails QC or the claim is inconsistent with evidence shared.
  
• Policy is subject to change without prior notice; the version on www.beautygarage.com at the time of your request will apply.

6) Need Help?

• Email: help@beautygarage.com
  
• Phone/WhatsApp: +919987217646 (Mon–Sat, 10:30 AM–7:00 PM IST)

We’re here to help you enjoy a smooth, professional-grade Beauty Garage experience.