We’re here to help. Choose any channel below and share your order details—we’ll take it from there.

How to reach us

• Help & Support → Submit a Request (attach photos/video)
  
• Email: help@beautygarage.com
  
• Phone/WhatsApp: +91-9987217646 (Mon–Sat, 10:00-19:00 IST)

What to include

• Order ID and registered mobile/email
  
• Issue type: Delivery | Damaged/Defective | Wrong item | Payment/Refund | Warranty | Account/Website | Accessibility
  
• Description (what happened, when)
  
• Photos/short video of outer box, inner packing, product, invoice (for damage/DOA)

Timelines

• Acknowledgement: within 48 hours
  
• Resolution target: as soon as possible; within 15 days at the latest
  
• Refunds: initiated after QC/approval; banks may take 5 business days to reflect

Quick guidance

• Package tampered? Please refuse delivery and contact us.
  
• Marked “delivered” but not received? Tell us within 48 hours.
  
• DOA/major defect: Report within 7 days for fastest replacement.

Escalation

If you’re not satisfied with the first response, write to our Grievance Officer:
Email: help@beautygarage.com | Phone: +91-9987217646
Postal: Marol Industrial Area, Plot No. 17, Road No. 9, MIDC, Andheri East, Mumbai, Maharashtra 400093, India

Safety note

We never ask for OTP, UPI PIN, or remote access. If you receive such a request, ignore and report it to us.