You may request a return or exchange within 7 days of delivery, provided the conditions are met.

Your order qualifies if:

• You received a damaged, missing, or incorrect product.
  
• You raise the request within 24 hours of delivery.
  
• You provide a mandatory parcel unboxing video along with images and invoice.

• Email us at help@beautygarage.com within 24 hours of delivery.
  
• Share your Order ID, reason for return/exchange, product images, invoice, and unboxing video.
  
• We will arrange pickup within 2-4 business days.

• Pickup is assigned within 24-48 hours.
• Collection happens in 2-4 working days.
• Refunds or replacements are initiated only after inspection of the returned product.

Yes, any free gifts or complimentary items received with your order must be returned.

• Prepaid Orders: Refunded to the original source within 7-10 working days.
• COD Orders: Processed via bank transfer/UPI within 7-10 business hours after sharing your bank details; amount reflects in 2-3 business days.

No, individual products from kits/sets/combos cannot be returned separately. Returns/replacements apply only to the entire set in case of damage/defect.

Products bought during sales or discounts are not eligible for returns/exchanges, except if they are damaged, defective, or incorrect.

Returns will not be accepted if the product:

• Is used, opened, or tampered with.
• Is damaged due to misuse/overuse.
• Is missing original packaging, tags, freebies, or accessories.
• Has a tampered serial number.
• It was a free promotional item.
• The request was raised after 48 hours of delivery.
  
  

• Orders can be canceled only if not shipped.
• Once shipped, cancellations are not allowed. You can, however, request a return after delivery.

If eligible, refunds are processed within 24-48 business hours after cancellation confirmation.

No, products in kits, sets, or combos cannot be canceled or returned individually. Only the entire set is eligible for replacement in case of damage/defect.