FAQ

Once your order ships you'll receive a tracking link by email and SMS. You can also find it in your account under Orders.

Reach out within 2 hours of placing your order and our team will do their best to update it before it leaves the warehouse.

Unopened products can be returned within 14 days of delivery. Refunds are issued to the original payment method within 5–7 business days.

Once we receive and inspect your return, refunds are processed within 5–7 business days.

We deliver across India. Serviceability for your area is confirmed at checkout once you enter your pincode.

Metro cities typically receive orders in 2–4 business days. Other locations can take 5–7 business days.

Shipping is free on all prepaid orders above the threshold shown in your cart. Below that, a flat delivery fee applies.

We accept UPI, all major credit and debit cards, net banking, and popular wallets. Cash on delivery is available on select pincodes.

Card details are tokenised by our payment partner and are never stored on our servers.

Yes. None of the brands we carry test their finished products on animals.

Every product is sourced directly from the brand or its authorised distributor, and ships sealed with batch details intact.

The complete ingredient list is on each product page under the Ingredients tab, exactly as printed on the pack.

No, you can check out as a guest. Creating an account simply lets you track orders and save addresses for next time.

Select Forgot password on the login page and we'll email you a reset link within a few minutes.

Yes. Verified salons and licensed professionals get access to trade pricing. Write to our team with your certification to get started.

Bulk and repeat orders are welcome. Contact support with the products and quantities you need and we'll share a quote.