Our Return/Exchange & Refund Policy forms part of these Terms. Key points (summary only; see policy page for full terms):

Return Policy (Only for Damaged Products)
We accept returns only in cases where the product is received in a damaged condition.

If your item arrives damaged, please contact us within 48 hours of delivery along with photos or a video of the product and packaging. Once verified, we will arrange a return or replacement as applicable.

Returns will not be accepted for reasons other than damage.

Refund Policy (Non-Damaged Products & Shipping Charges)
Refunds are processed only after the product is inspected and approved.

If a customer requests a refund even when the product is not damaged, the refund will be issued after deducting applicable shipping charges (including delivery and return shipping costs).

Shipping fees are non-refundable in such cases.

Return/Exchange window: Request within 24 hours of delivery if the product is damaged/missing/incorrect. An unboxing video is mandatory. We arrange pickup in 2–4 business days; item must be in original condition with all seals/labels/accessories. Certain products/conditions are ineligible(e.g., used/opened items, incomplete sets, freebies not returned).

Refund timelines/method: Typically within 15 working days after we receive and inspect returns.

Prepaid orders (Cards/Net-Banking/UPI/Wallets): Refund to the original source within ~7–10 working days.

COD orders: Refund via bank transfer or UPI post receipt of bank details (reflection typically 10-15 business days).

Cancellations: Orders can be cancelled only if not shipped.

Trial Packs – Non-Returnable & Non-Refundable
All trial packs are strictly non-returnable and non-refundable. As these products are offered at a low price point, the cost of reverse logistics and shipping exceeds the product value, making returns or refunds unfeasible. We recommend reviewing product details carefully before placing your order.

Please review the full policy before initiating a request.